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Shipping Guide

Delivery Charges

We offer Flat Rate Shipping fee of $10, to ship any item anywhere in NZ
For International Orders, Freight will be quoted separately once the order has been placed. 
Please note that our courier company cannot deliver to a P.O. Box or Private Bag Address. 
An Additional charge of $20 for Urgent or ‘Sent Direct’ Items– please see note below.

Dispatch Times

Please note, the dispatch process below will not commence until paymet is received and cleared.

Dispatch times vary depending if an item is currently in stock in our Hawkes Bay Shop or not. Please note, that not everything on our website is always in stock, however most items can be ordered from our suppliers and delivered to us over night, or within a few days. 
In stock at our shop – If your entire order is in stock at our shop, your order will most likely be dispatched the same day, or day after the order is placed. 
In stock with Suppliers – If an item is not in stock at our shop, but our suppliers have the item available, we will order it in from our suppliers and your order will likely be dispatched within 3 working days. We do not normally contact the customer if this is the case. 
Delays & Back Orders – If an item is not in stock at our shop, or with our suppliers, there is often a delay caused. Unfortunately we often do not know this item is not available until it does not turn up with our order. We apologise in advance for any delays caused by this. 
Once we know an order is going to be delayed, or an item is out of stock, we will contact you and give you options of alternative products, or holding the item on back order. 
NOTE:Dispatch is closed Weekends and Public Holidays, so orders placed during these times will always meet with small delays. 

Normal Expected Delivery Times

We use Aramex Couriers for Most New Zealand Deliveries. 
Once your order has been dispatched, you can expect the following Delivery Times.

  • North Island Urban Address – Over Night

  • North Island Rural Delivery – 3 to 5 Working Days

  • South Island Urban Address – 2 to 3 Working Days

  • South Island Rural Delivery Address – 4 to 5 Working Days

  • International Orders – are normally sent Economy Air (Australia 7 to 9 Days) unless requested otherwise.

Urgent or Sent Direct Items

If you have an urgent requirement for part or all of your order, it is sometimes possible for us to get an item sent direct from our suppliers to your address, which generally speeds up the process. There is an additional charge of $20 for this service. Please contact us if you require your order to be delivered urgently or before a certain date, and we will try our best to achieve this for you.

Track & Trace

All orders are dispatched with Track & Trace Details, and we are happy to run a Track & Trace on your order once it has passed outside the Normal Expected Delivery Time. 
Note: Orders sent to Rural Delivery Addresses are unable to be tracked once they leave the hands of our couriers and are passed on to the Rural Delivery Company. Any order sent to a Rural Delivery Address is done so at your own risk. We strongly recommend Delivery is made to an urban address where possible.

Signatures & Authority to Leave

All our parcels are sent with a signature required label. If a signature is not able to be obtained by the delivery driver, a card to call will be left, and you will need to arrange to collect the item from the courier depot. Alternatively, you can authorise “Authority to Leave” when placing your order. This means you give your authority for the parcel to be left at your door, or other specified location, and accept all risk of it going missing.

Returns Policy

We are happy to accept the return of any item* purchased from us, providing the following terms are met.

  • Item is returned and received back to us within one month of invoice date.

  • Item is in its original packing, and both item and packing are in original condition.

When an item is returned, we will create a credit note for the value you paid for the item; this credit note is then valid for 12 months. We do not issue refunds unless an item is proved faulty and cannot be replaced.

If you simply want to exchange one item for another, please enclose a note outlining your requirements. Freight costs for sending the new item to you will need to be met.

* Note: We are unable to accept the return of saddles, or special orders from overseas, unless prior arrangement is made before the item is purchased. We are also unable to accept the return of any item purchased from our clearance section.

Faulty Products - Please return faulty products to us as soon as possible. We will pass them on to our suppliers for evaluation, and arrange a replacement. Unfortunately we are unable to issue a replacement until we receive the faulty item back.  Under the Consumer Gaurantees Act, it is your responsibility to cover costs of returning faulty items.

Returning Items: Please include a copy of the original invoice, along with a note outlining your instructions, and send to our street address: , 404 Ellison Rd, Hastings, 4122.

Please note, we are unable to make additional charges for freight etc. to your credit card if you have paid electronically. You will need to call us with credit card details or enclose cash or a cheque with your return.

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